Object reference not set to an instance of an object. The UPS Store #0861
Full Time Associate
The UPS Store

Posted April 01, 2021

Employment Type Full-time

Compensation Depends upon Skills and Experience

Company The UPS Store

Location 266 Elmwood ave
Buffalo, NY 14222



We recognize and respect the amount of time you are about to invest by applying to this open position. If you complete this job application, you will be kept informed via email status updates (and text messages, if you opt in) throughout the evaluation process.

By continuing with this job application, you will be asked to answer job-specific questions. Please note that the questions contained in this job posting are our sole intellectual property.

Upon receipt of your responses, we will evaluate your submission. If selected for a personal interview, you will receive an email/text with scheduling instructions.

Thank You,
The Hiring Manager

SPECIAL NOTE: If you do not receive a confirmation e-mail within minutes of your job application submission, please check your email bulk or spam folders.


The Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.

The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

  • Delivers outstanding customer service to walk-in customers and telephone inquiries
  • Takes ownership of the customer's shipping needs and offers viable solutions
  • Takes action to learn all product and service offerings, alternative solutions, and industry trends
  • Operates all equipment, software, and devices in an expert fashion and is willing to teach others
  • Maintains a clean, organized, and safe working environment
  • Performs other duties as assigned
  • May open and/or close the store and perform end-of-day accounting, etc.
  • Continuously practices good listening skills with customers, UPS Store team members, and leadership

  • High school diploma required
  • Strong computer skills, including Microsoft Office and Adobe Suites
  • Outstanding phone skills
  • Strong verbal and written communication skills, including spelling and math
  • Prompt, reliable, and responsible
  • Able to lift 40+ pounds
  • Good communication and people skills
  • One year of customer service experience required (more preferred)
  • Retail/customer service experience
  • Shipping experience desired
  • Neat, clean, and professional appearance
  • Able to cross sell and up sell products and services
  • Highly organized and detail oriented
  • Prompt, reliable, and responsible

  • Excellent Advancement Opportunities
  • Employee Discounts
  • Casual and creative work environment
  • Free Parking
  • Dental Insurance
  • Direct Deposit
  • Performance Bonus
  • Flexible Schedule
  • Paid Training
  • Uniforms Provided